Mobile Number Transfer

Transfer Your mobile number to joymobile

Use joymobile and keep Your old mobile number!

Follow the following steps to transfer your mobile number online:

  • Activated joymobile SIM-card
  • PUK code of your joymobile SIM-card (can be found on the SIM-card carrier)
  • NÜV-information from the previous provider (= number transfer information, as PDF or digital photo) OR
  • Official photohaving ID, if NÜV-information is not available (passport, personal ID or driver’s licence as PDF digital photo).
  • 10 Euro credit on your old pre-paid card.
    Information: Your former provider will charge this amount to the transfer of your phone number.

It’s really that easy:

  • Log into the account manager with Your joymobile phone number.
  • Under the menu item transfer mobile number, please enter all data, upload the necessary files and submit the form.
  • After full entry You will receive an e-mail confirmation.
  • Joymobile will send an e-mail confirming the date of Your number transfer.